Terms & Conditions

Terms & Conditions

GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE

1. INTRODUCTION

This document (together with the documents mentioned herein) establishes the general terms and conditions that govern the use of this website (https://shop.foodxervices.com/) and the purchase of products on it (hereinafter referred to as the "Conditions").

Please read the Conditions and our Privacy Policy carefully before using this website. When using this website or placing an order on it, you are bound by these Conditions and our Data Protection Policies. If you do not agree with the Conditions and with the Privacy Policy, please do not use this website.

These Conditions may be modified from time to time as set out in clause 25. Please check these terms regularly as the current Conditions in force at the time of use and/or purchase on our website shall be binding on you. Any use of the website after such Conditions have been modified shall constitute your consent to such Conditions.

If you have any query regarding the Conditions or the Privacy Policy, you may contact us via email.

 

2. OUR DETAILS

Sale of goods through this website is carried out under the name FOODXERVICES INC PTE LTD (for businesses) and GROXERS INC PTED LTD (for individuals), both private limited companies incorporated in Singapore with registered address at 39 Keppel Road, #01-02/04, Tanjong Pagar Distripark, Singapore 089065, with telephone number 1800 933 3333, registered with the Accounting and Corporate Regulatory Authority, in Singapore, with Business Registration Number

200704411K and 200809059R respectively.

 

3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

The information or personal details that you provide us shall be processed in accordance with the Data Protection Policies. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.

 

4. USE OF OUR WEBSITE

When you use this website and place orders through it, you agree to:

i.      Use this website to make enquiries and legally valid orders only.

ii.         Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorised to cancel it and inform the competent authorities.

iii.      Provide us with your email address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary (refer to our Privacy Policy).

If you do not provide us with all the required information, you cannot register or place your order.

Registration and purchase of goods on this website requires you to be over the age of 18.

 

5. SERVICE AVAILABILITY

Delivery service for the products offered on this website is available in Singapore only.

 

6. TECHNICAL MEANS TO CORRECT ERRORS

In case you detect that an error occurred when entering your personal data during your registration as a user of this website, you can modify them in the section "My Account". For business users, you may only modify fields in the sub-section “My Profile”. For change in company info and addresses, we require official notice in the form of writing or email.

In any case, you will be able to correct errors related to the personal data provided during the purchase process by contacting the customer service via the email address ecommerce@foodxervices.com. This website displays confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided. Also, this website offers details of all the items you have added to your shopping cart during the purchase process, so that before making the payment, you can modify the details of your order.

If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service via the mail address above to correct the error.

 

7. AVAILABILITY OF PRODUCTS

All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid.

 

8. REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Acknowledgement. We reserve the right to do so at any time.

We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website or not processing an order once we have sent the Order Acknowledgement.

 

9. DELIVERY

Notwithstanding Clause 7 above regarding product availability and except for extraordinary circumstances, we will endeavour to send the order consisting of the product(s) listed in each Order Acknowledgement on the date indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Acknowledgement.

Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.

If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. Keep in mind in any case that we do not make deliveries on Sundays or public holidays.

For the purpose of these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.

 

10. INABILITY TO DELIVER

If it is impossible for us to deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse.

We will also leave a note explaining where your order is located and what to do to have it delivered again. If you will not be at the place of delivery at the agreed time, we ask you to contact us to organize delivery on another day.

If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Order and it will be terminated. As a result of the termination of the Order, we will return to you all payments received from you, including delivery charges if no attempt at delivery has been made (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Order has been terminated.

Please keep in mind that transport derived from the termination of the Order may have an additional cost which we will be entitled to pass on to you.

 

11. TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS

The products shall be under your responsibility from the moment of delivery to you (or a third party nominated by you) as outlined in Clause 9 above.

You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery (as defined in Clause 9 above), whichever is the later.

 

12. PRICE AND PAYMENT

The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full.

We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Order Acknowledgement) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.

The prices on the website exclude goods and services tax (GST) and delivery charges, which are added to the total price.

Prices may change at any time, but (other than as set out above) changes shall not affect the orders for which we have sent an Order Acknowledgement.

Once you have selected all articles that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. Also, as a registered user, a record of all the orders placed by you is available in "My Account" section.

You may use, as payment method, the following cards: Visa, Mastercard, American Express and JCB.

To minimise the risk of non-authorised access, your credit card details will be encrypted. Once we receive your order, we request a pre-authorisation on your card to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made at the time you submit the Order.

When you click "Pay Now", you are confirming that the credit card is yours.

Credit cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorise the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any Order with you.

 

13. BUYING GOODS AS A GUEST

The functionality of buying goods as a guest is not available on the website. We require all users (business and individual) to be registered in order to place an order through our website.

 

14. GOODS AND SERVICES TAX

Pursuant to the prevailing rules and regulations in force, all purchases done through the website are subject to GST.

 

15. EXCHANGE/RETURN POLICY

15.1 Contractual right of withdrawal

We grant you a period of 3 working days from the date you physically receive the goods to return the products (except those mentioned in Clause 15.2 below, for which the right to cancel is excluded).

Where you return the goods within the contractual term of the right of withdrawal, you will only be reimbursed with the amount paid for said products. Save as in set out in Clause 15.3, delivery charges will not be reimbursed. Unless you hand the goods over in our address listed in Clause 2, you shall bear the direct cost of returning the goods.

 

15.2 Common provisions

You shall not have the right terminate the Order when it is for the delivery of any of the following Products:

i.      Temperature controlled items such as chilled and frozen goods

The above provisions do not affect any rights that you may have to return, replace or repair the above Products under any applicable consumer laws.

Your right to terminate the Order shall apply exclusively to the products that are returned in the same condition in which you received them. No reimbursement will be made if the product has been used or opened, for products that are not in the same condition as when they were delivered or if they have been damaged, so take care of the products(s) while in your possession. 

Please return the products using or including all their original packaging, instructions and other documents, if any, accompanying the products. In any case, you must send the product to be returned together with the invoice / delivery order that you received when the product was delivered.

              Upon cancellation, the respective products shall be returned as follows:

i.      Returns at our warehouse:

You may return any product to our warehouse located at our registered address. Please present the product with the invoice you were given upon the delivery of the product.

ii.      Returns by Courier:

When returning the product(s) by Courier, you should inform us via email of your intention stating the invoice document number and item to be returned. You should send the product in its original packaging and follow the directions on the "RETURNS" section of this website.

We ask you to return the product without delay, together with the invoice to the address stated on the invoice. The costs incurred in the return of the product are payable by you.

After examining the article, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery charges will not be reimbursed. The refund will be paid as soon as possible and, in all cases, within 14 working days from the date on which you notified us of your intention to cancel.

Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The refund will always be paid using the same payment means you used to pay for your purchase.

You shall assume the cost and risks of returning the products to us, as indicated above.

If you have any questions, you can contact us via email.

 

15.3 Returns of defective products

If you think that at the moment of delivery the product is not as stipulated in the Order, you must contact us immediately via email, providing the product details and the damage sustained. For business users, please inform your sales or customer service personnel directly.

You must return the product to the address indicated on the invoice that you receive with the product when it is delivered. We will carefully examine the returned product and will notify you by email within a reasonable period if the product may be exchanged or whether you have a right for a refund (as appropriate). The refunding or replacement of the article shall take place as soon as possible and in all cases within 14 working days from the date on which we send you an email confirming that the refund or replacement of the product is going ahead.

If a defect or damage is confirmed on the returned products, we will give you a complete refund including the charges you have accrued of delivery and return. The refund will always be paid using the same payment means you used to pay for your purchase.

The above is subject to any applicable local laws and all rights recognised in Singapore legislation shall be, in any case, safeguarded.

 

16. LIABILITY AND WAIVING LIABILITY, STATUTORY CONSUMER RIGHTS

Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product. Notwithstanding the above, our liability shall not be waived nor limited in the following cases:

i.      in case of death or personal harm caused by our negligence;

ii.      in case of fraud or fraudulent deceit; or

iii.      in any case in which it were illegal or illicit to exclude, limit or attempt to exclude or limit our liability.

Notwithstanding the paragraph above, and to the extent legally allowed, and unless these

Conditions indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin:

i.      loss of income or sales;

ii.      operating loss;

iii.      loss of profits or contracts; iv. loss of forecast savings;

iv.      loss of data; and

v.      loss of business or management time.

Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly on this website.

All product descriptions, information and materials shown on this website are provided "as is", with no express or implied warranties or conditions of the same, except those legally established. In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the Order, being liable to you for any lack of conformity which exists at the time of delivery. It is understood that the goods are in conformity with the Order if they: (i) comply with the description given by us and possess the qualities that we have presented in this website; (ii) are fit for the purposes for which goods of this kind are normally used; (iii) show the quality and performance which are normal in goods of the same type and which can reasonably be expected. To the extent permitted by law, we exclude all warranties and conditions (whether express or implied), except those that may not be excluded legitimately.

 

17. INTELLECTUAL PROPERTY

You recognise and agree that all copyright, registered trademarks and other intellectual property rights on all materials or contents provided as part of the website belong to us at all times or to those who grant us the licence for their use. You may use said material only to the extent that we or the usage licencers authorise expressly. This does not prevent you from using this website to the extent necessary to copy the information on your order or contact details.

 

18. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

You must not make undue use of this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other software or technologically damaging or harmful material. You shall not attempt to make unauthorised access to this website, the server on which the site is hosted or any server, computer or database related to our website. You undertake not to attack this website through any attack of denial of service or an attack of distributed denial of service.

Failure to comply with this Clause shall be considered an infraction as defined under the applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities and we will co-operate with them to determine the identity of the attacker. Likewise, in the event of failure to comply with this Clause, authorisation to use this website shall be suspended immediately. We shall not be held liable for any damage or harm resulting from a denial of service attack, virus or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data or materials as a result of using this website or downloading content from the same or those to which this site redirects you.

 

19. LINKS FROM OUR WEBSITE

If our website contains links to other websites and third-party materials, said links are provided for information purposes only and we have no control whatever over the content of those websites or materials. Accordingly, we shall not accept any liability for any damage or harm deriving from their use.

 

20. WRITTEN COMMUNICATION

Applicable regulations may require that some of the information or notifications that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic. We will contact you by email or we will provide you information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically complies with the legal requirements of providing it in writing. This condition will not affect your statutory rights.

 

21. NOTIFICATIONS

The notifications that you send us must be sent preferably through email. Pursuant to the provisions in Clause 20 above and unless otherwise stipulated, we may send you notifications either by email or to the postal address you provided us when placing an order.

It is understood that notifications will be received and acted upon as soon as they are posted on our website, 24 hours after they have been sent by email or three days after the postage date on any letter.

As proof that the notification has been sent it shall be sufficient to prove, in the case of a letter, that it was correctly addressed, that the correct postage was paid and that it was duly delivered to the post office or to a mail box; in the case of an email, that the notification was sent to the email address specified by the recipient.

 

22. EVENTS BEYOND OUR CONTROL

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure").

Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

i.      Strike, lockout or other forms of protest.

ii.      Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.

iii.      Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.

iv.      Inability to use trains, ships, aircraft, motorised transport or other means of transport, public or private.

v.      Inability to use public or private telecommunication systems.

vi.      Acts, decrees, legislation, regulations or restrictions of any government or public authority.

vii.      Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.

It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfil our obligations by virtue of the Contract despite the situation of Force Majeure.

 

23. WAIVING RIGHTS

The lack of requirement on our part for strict compliance on your part with any of the obligations assumed by you by virtue of these Conditions or a lack of exercising on our part of the rights or actions that correspond to us by virtue of the Conditions shall not constitute the waiving or limitation of said rights or actions, nor exonerate you from fulfilling said obligations.

The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the Conditions.

The waiving on our part of any of these Conditions shall not take effect unless expressly stipulated that it is a waiving of rights and is formalised and notified to you in accordance with the provisions of the Notifications section above.

 

24. PARTIAL ANNULMENT

Should any of these Conditions be declared null and void by firm resolution from the corresponding authority, the remaining terms and conditions shall remain in effect without being affected by said declaration of annulment.

 

25. OUR RIGHT TO MODIFY THESE CONDITIONS

We have the right to review and modify these Conditions at any time.

You are subject to the policies and Conditions in effect at the moment in which you use this website or place each order, except when by law or decision of governmental entities we must make changes retroactively to said policies, Conditions or Privacy Policy. In this case the possible changes will also affect orders made previously by you.

 

26. APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and the product purchase contracts through said website shall be governed by Singapore law.

Any controversy that arises or is related to the use of the website or said Conditions shall be subject to the non-exclusive jurisdiction of the Singapore courts.

If making an Order as a consumer, nothing in this Clause shall affect the statutory rights you have, as recognised in any applicable legislation in this area.