FAQ

FAQ

Orders

Click the “Sign In” button located at the top right hand corner of the website and fill in your details. Add items to your cart and proceed to check out. It’s that simple!

Enter your code on the checkout page at the bottom right hand corner. Click the field 'Enter your coupon here', type in discount code and click USE COUPON CODE. The discount will be applied and you can then proceed to finalise payment of your order. Please ensure that the coupon is applied BEFORE you make payment. 

If you have any issues with your order please let us know as soon as possible - ideally within 24hrs of delivery and no later than 48 hours after delivery.

Problems may include things like:

  • Your order contains an incorrect item, extra item or an item is missing
  • Damage has been caused to your order in transit
  • Your order is missing cartons or boxes
  • Your order has a product quality issue

The best way alert us would be to drop us a mail so that we can keep a record and help solve it as soon as possible. Please provide us with as much information as possible including your order number, date the goods were received and photos. Once the case has been lodged and received, one of our helpful customer service team members will contact you as soon as possible.

Payment

We accept payments via VISA and Mastercard. For other payment methods, please contact us seperately.

Returns & Refunds

Unfortunately as we are dealing with food, we cannot accept returns if you change your mind.

If you have any questions or discrepancies with your order or any issues with any of the products you have purchased from us, please let us know as soon as possible so we can sort it out promptly. Our friendly staff will assist you in returning, exchanging or replacing the products in question as required or simply answer your question

 

PLEASE NOTE:

Claims must be made promptly, ideally within 24hrs of delivery and no later than 48 days after delivery.

All claims must provide appropriate evidence and information requested on the below form to verify and be approved by the customer service team prior to the goods being returned.

The goods must also be returned in clean, saleable condition and within the same packaging.

Credits will be made after the product has been received and checked.

Please do not dispose of any products in question relating to your claim until the claim has been finalised as it may be required as evidence and/or further investigation.

 

Credits are NOT ABLE to be issued on:

Discontinued items

Any item 48 hours after delivery

Seasonal Merchandise (Christmas, Mothers Day etc)

Sale items and bonus buys (Trade show offers etc)

SHIPMENT & DELIVERY

We aim to get to your order processed within 1-2 business days and arrange for delivery within 2-4 days. Orders which arrive or are paid for after 1pm on Friday will start processing the following Monday.

No, we do not charge for delivery. There is however, a minimum order of $100 for home deliveries.

We will do our best to accomodate to the delivery timings. Please indicate in the remarks column and we will take note of it.

If you would like the delivery driver to leave your parcel in a safe place if you are not at home please tick the box at check out which states that it is okay to leave your parcel outside your place. Please be aware that we cannot offer any guarantees on the security of delivery if you have opted for this preference. We highly recommend you arrange delivery to an attended address.

Do drop us an email at hello@petersbutchery.com and we will advise you on how to go about collecting your items.